Shipping Policy

At PurePharmacyCare, we prioritize prompt and reliable shipping services. Our commitment to efficient and timely delivery has been a key factor in our success as a reputable online medical pharmacy.

We primarily utilize FedEx for same-day and overnight delivery, ensuring that your medications reach you as quickly as possible. In cases where necessary, we also offer shipping services through DHL and UPS. We guarantee speedy delivery, and while there may be slight variations in timing during holidays, we will always inform you well in advance.

As part of our shipping strategy, we occasionally provide special discounts or free shipping offers. We encourage you to stay updated on such promotions by subscribing to our mailing list on the website.

On our homepage, in the delivery address section, you have the flexibility to edit, change, or add new details with just a click of the “change” button. You can conveniently specify your preferred address for order delivery.

If an item is currently unavailable at our distribution centers, the product description will indicate its unavailability and inform you of when it will be restocked.

Additionally, we offer special coupons and gift cards that can be applied to shipping charges or qualify for free shipping. These offers are typically introduced during festival seasons when sales are at their peak. To stay informed about such discounts, we recommend visiting our site regularly or subscribing to our mailing service, where we provide updates on all ongoing promotions.

Once your order is processed, you will receive an automated shipment confirmation email, complete with a tracking ID for your convenience and peace of mind. This way, you can easily track the progress of your delivery and have proof of shipment.

Returns

Here are the cases where a customer can request a refund:

Cancellation: If a customer cancels the order within 3 hours of payment. Once payment has been made and the order has been sent to the shipping department, no refunds can be made.
Non-receipt: If an order has not been received by the customer within 45 days of payment processing, the customer may request a refund. However, the following causes of non-receipt will not be reimbursed:

The customer has changed address.
The customer provided an incorrect address.
The order arrived at the correct address, but there was no one to claim it.
The order arrived at the correct address, but someone else claimed it.

Ineffective Products: We do our best to source top-notch products for our valued customers, but if any customer claims that the products they received are ineffective, the customer can request a refund, since the customer provides us the following elements :

A clear picture of the lab test report.
A clear image of the products.
A clear picture of the package (envelope, box, etc.).
Order number.
Proof of payment (electronic or physical receipt)

Note: A refund may take up to 60 business days depending on the policies of the credit card processing company and the policies of the corresponding banks used by the customer.

Payments made via Western Union, MoneyGram or BitCoin can be refunded within 5 business days of completing the investigation.

If you would like to return an item please notify us within 14 days of your order being delivered. You then have a further 14 days to return the item back to us. This gives you a maximum of 28 days in total to return an item.

 

We aim to process your refund within 3-5 working days of receiving your item, however it can take up to 30 days to receive the refund via the original payment method.

Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.

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